![]() ![]() They are often printed on letterhead paper, and represent the business or organization in one or two pages. Letters are brief messages sent to recipients that are often outside the organization (Bovee, C., & Thill, J., 2010). They may also include statements that align business and employee interest, and underscore common ground and benefit. While memos do not normally include a call to action that requires personal spending, they often represent the business or organization’s interests. The company president noted that if everyone supported the company with purchases, it would benefit all (Lewis, 2009). For example, on February 13, 2009, upper management at the Panasonic Corporation issued a declaration that all employees should buy at least $1,600 worth of Panasonic products. If a company wants employees to take action, they may also issue a memorandum. If budget cuts are a concern, then it may be wise to send a memo explaining the changes that are imminent. One effective way to address informal, unofficial speculation is to spell out clearly for all employees what is going on with a particular issue. ![]() Rumors change and transform as they are passed from person to person, and before you know it, the word is that they are shutting down your entire department. ![]() On the grapevine, one person may hear that someone else is going to be laid off and start passing the news around. The unofficial, informal communication network within an organization is often called the grapevine, and it is often characterized by rumor, gossip, and innuendo. All organizations have informal and formal communication networks. A memo’s purpose is often to inform, but it occasionally includes an element of persuasion or a call to action. ![]()
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